Refund Policy

1. If a passport office rejects your photo

If a passport office or passport service rejects a photo you made with BabyPassportPhoto, we refund that order in full.

To ask for it, contact our support with:

• the email address you used at checkout,
• the rejection notice or message you received (a photo or screenshot is fine).

You can reach us through the chat on this site or by email at support@baby-passport-photo.com. In Japan, if the passport counter refused the photo without a written notice, tell us what you were told and we will refund you on that basis.

2. If something went wrong with your order

If you paid but could not download your photo, or the file you received is not the size you ordered, contact support and we will fix it or refund you in full.

3. Checking is free, so try before you pay

Uploading, the photo check and the watermarked preview are free, with no account. We recommend looking at the preview before you pay: what you download is the same photo without the watermark.

4. Bundles

For a 3- or 5-photo bundle, a refund for a rejected photo covers the bundle in full if you have not used the other photos, or the share for the rejected photo if you have.

5. How refunds are paid

Refunds go back to the original payment method, with no deductions. Depending on your bank, they usually appear within 5 to 10 business days.

6. Changes to this policy

We may update this policy. Changes apply to orders placed after the update is published on this page.